Our Mission

Our four guiding principles.

• A commitment to quality: Our systems and products are thoroughly tested, with rigorous quality-assurance measures. in place. What does that mean? Our database systems are unlikely to have glitches, our coding and reporting is likely to be accurate, our publications and materials well-presented.
• A customer focus: If you contact us, we will respond timely. If there is a deadline to meet, it will not be missed. We have a reputation for reliability, and it is well-earned over the years.
• A drive to bring costs down: At launch in 2013, the cost of the Community Insight Service was £3,000 per annum. Well over 10 years later - the cost is still £3,000 per annum. It has not gone up. There is no current plan to increase it. So do spread the word!
• Keeping it simple: Our technology is Microsoft based and therefore accessible, our databases and systems are intuitive and easy-to-use (no unnecessary fields or buttons) and our reports are easy to disseminate (20 pages, not 40). Our guides and manuals are easy to read, too.